Privacy Policy

This Privacy Policy explains how DishFactory ("we", "us", "our") collects, uses, and protects information when you visit our website or use our cloud kitchen operations services. By using our website or services, you agree to the practices described here.

Information we collect

• Contact details you submit through our enquiry form, such as your name, phone/WhatsApp number, email address, location, and brand or concept name.
• Business information you share with us to set up and operate your food brand, including menus, recipes, and pricing.
• Technical data such as your IP address, browser type, and pages visited, collected automatically when you browse the site.

How we use your information

• To respond to your enquiries and provide the fastest way to launch your brand.
• To set up, operate, and support your cloud kitchen brand on delivery platforms.
• To improve our website, services, and customer experience.
• To send you relevant updates about your account or our services.

Sharing of information

We do not sell your personal information. We may share limited information with trusted delivery aggregators and service providers strictly to operate your brand and deliver orders. We may also disclose information where required by law.

Data security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Access to operational data is restricted through role-based controls.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at contact@dishfactory.co.

Contact us

DishFactory, Dubai, United Arab Emirates. Email: contact@dishfactory.co · Phone: +971 501 587 567.